| What
is Ready-Call conferencing? |
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"Ready-Call" is conferencing available on demand.
Using this service, you may initiate a conference call 24
hours a day, 7 days a week – without making a reservation.
With Ready-Call, your conference has no time limits,
and a total of up to 96 leaders and guests may participate
per conference. The Leader controls all conference commands.
Pass code security is available on a per call basis, and an
Operator is always available if needed.
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| What
is "Web-enhanced" conferencing? |
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"Web-enhanced"
conferencing is an extension of Ready-Call conferencing.
Today,
Web-Enhanced Conferencing allows Leaders to initiate a conference,
dial out to participants, control all aspects of the conference,
data conferencing, and conference recording and archiving
— using a standard Web browser. Leaders (or account holders)
can also make changes to their account information, view completed
conference information and check invoices.
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| What
are the benefits of conferencing, now and in the future? |
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Today,
conferencing can be used for all of your conferencing needs.
You may choose to use Ready-Call conferencing from
your telephone, or via the Internet through our Web-enhanced
conferencing. We have also integrated Ready-Call
with data conferencing and streaming into one Internet conferencing
tool.
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| What
types of meetings are best suited for conferencing? |
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You'll find these meetings work well for 99% of typical business
conferencing scenarios.
If your phone meeting won't require Operator-assisted features
(such as polling, Q & A, etc.), and if you don't plan to have
more than a total of 80 conference participants (including
the Leader), conferencing is your best choice.
Since
conferencing is fast, convenient, and reservation-less, it's
a perfect tool for:
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Management
meetings and updates |
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Planning
meetings |
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Product announcements |
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Quick competitive updates |
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Sales Meetings |
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Team meetings (weekly, monthly) |
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Technical troubleshooting (get everyone online instantly) |
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Training and skill building sessions |
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| What's
the maximum number of participants I can have on a conference? |
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The conferences can accommodate up to a total of 96 participants
(including the Leader).
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| How
do I sign up? |
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Please
contact your sales representative.
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| How
does the system handle the personal information I provide? |
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We
respect your privacy. The information you provide in order
to set up your account is kept in confidence. We don't lend
or sell your information to any other parties.
We
invite you to review our policy on customer
privacy.
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| Will
conferencing work with the most commonly used Web browsers? |
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Yes.
The system works with Internet Explorer 4.0 or higher, Netscape
Navigator 4.0 or higher, and AOL version 5.0 or higher.
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| What
operating systems does the system support? |
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We support
the system for Leaders using Windows 95/98, Windows 2000,
and Windows NT.
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| What
monitor resolution is recommended for best viewing? |
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Set your
monitor resolution to 800 X 600 pixels for best results.
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| What
slide size is recommended for best viewing? |
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Upload
your presentation at medium slide size for best viewing.
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| Can
I speak to an Operator if I need one? |
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Certainly.
During your conference press "*"
and "0" (the "star" key, followed by the zero key)
on your telephone touch pad.
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| Do
you offer live Customer Support? |
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Yes,
please contact us at
800-624-6687
for customer service.
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| What's
an "Owner Number"? |
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The
"Owner Number" is your private account number, and it can
be used for all services. If you'd like to make reservations
for any other services, including Operator-Assisted Conferencing,
you'll be asked to provide this Owner Number. Please keep
your Owner Number private.
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| What's
a "Conference Code"? |
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The
"Conference Code" is a number that is specific to all of your
conferences. When entered either via the Web or using a telephone
key pad, the Conference Code alerts our system that you are
having a conference. The Conference Code also references your
pre-selected conference options, making them all available
to you during the call.
Your
Conference Code is the number you distribute to your conference
participants. When your guests enter the Conference Code to
join a meeting, our system recognizes the Code and can automatically
route your participant to your conference.
We
strongly recommend that you use your 10-digit phone number
as your Conference Code, since it will be easy to remember
for you and your participants .
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| What's
a "Leader PIN"? |
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The
Leader PIN is the number you choose as your secret Personal
Identification Number. It's a good idea to select a Leader
PIN that you'll remember easily, but which will be difficult
for others to guess.
Your
Leader PIN allows you to initiate a conference, and it also
gives you secure access to our Account Management section.
Remember:
your Leader PIN is a private number, and you should not distribute
it to anyone.
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