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How
do I start a conference?
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There are
two ways to initiate a conference. You may:
To begin
a conference on the phone:
- Log into
your account at http://www.readycall.com.
- Dial your toll-free dial-in number to initiate
a conference on the phone.
To begin
a conference on the web:
- Go to
http://www.readycall.com
- Click
"Start Your Meeting."
- Enter
your Conference Code and Leader PIN or Owner Number and
Leader PIN, then click "Continue."
- Select
your scheduled conference or start an unscheduled conference
- On the
top of the Leader/Moderator screen, select the first tab
to your left "Dial Participants," choose
to either dial in yourself or have system dial you.
NOTE: When
the conferencing system dials out to you, our system automatically
initiates a conference on the phone. There's no need to dial
the toll-free number and log in on the phone.
If you choose
to dial in yourself follow the directions provided to begin
a conference on the phone.
If you choose
for system to dial you, verify your phone
number under "Dial Out to Leader." If your
phone number is listed incorrectly, replace it with the correct
number and click "Dial Now." the system will call you immediately.
After you
have answered the phone, click "Connect."
Your conference is now active. You will hear tones when a
participant enters or exits. Click the appropriate tabs to
control or monitor your conference.
To
begin a conference on the phone:
- Dial
the toll-free dial in number on your Conference card.
- Enter
your Conference Code and press "#."
- Press
"*" to be recognized as the Leader.
- Enter
your 4-digit Leader PIN and press "#." Your conference is
now active. You will hear tones when a participant enters
or exits.
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| How
do my participants log in ? |
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Your participants
may log into your conference either via the Internet, or by
telephone. When you invite your guests to your meeting, you'll
need to give them your Conference Code and the following instructions
so that they can access the conference.
To
join a conference on the Internet:
- Go
to http://www.readycall.com
- Click
"Join A Meeting."
- Enter
your Conference Code, name and email address, click "Enter."
- Join
the conference by following the dialing instructions on
the Web page.
- Wait
for the Leader to join and the conference to begin.
- To
disconnect, hang up and click "Logout."
To join
a conference on the telephone:
- Dial
the toll-free dial-in number for your conference. (The Leader
will provide this in advance.)
- At
the recorded prompt, enter the Conference Code and the "#"
sign, using the telephone keypad. (Your conference Leader
will have given you the Conference Code in advance.)
- Wait
for the Leader to join and the conference to begin.
- To
disconnect, hang up the telephone.
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| How
do I make a reservation or schedule a conference? |
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You don't
have to schedule! It is completely
automated. Once you have an account, you can conference anytime,
anywhere. Because incoming calls are routed to available ports
on each bridge, there's no need to reserve bridges or ports
to hold a conference.
You can
schedule a call and send email notification to participants,
this is your choice!
- Go
to http://www.readycall.com
and click "Schedule
a Conference."
- After
logging in, you will select what date, time, time zone,
duration, topic, leader and streaming option for the meeting.
- Then
you have the option of sending out email notifications by
adding participants, adding polling questions and adding
a presentation for that upcoming event.
- After
you define the polling questions, add a presentation and
add participants for notification, click submit conference.
- Verify
your conference information, if you need to make changes
click "Edit
Conference" if information is correct click
"Save Conference."
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| What
if I forget my Conference Code and PIN? |
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No
problem. If you forget your Conference Code and/or Leader
PIN, just call customer Customer Service at 800-624-6687. Or email us at info@conferencecall.com.
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| Can
I initiate a call outside of the United States? |
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Currently, an international call can only be initiated through
the this site and initiating the conference over the
Web. You must choose to have the system dial out to the Leader
and any international participants by putting in the international
phone number and clicking "Dial Now."
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| What
software and what modem speed do I need? |
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You need
a stand-alone Web browser and an Internet connection with
a modem speed of at least 28.8 Kbps to initiate or participate
in a conference.
The system
works with the following browsers:
Internet Explorer
4.0 or higher on Windows Systems
Netscape Navigator
4.0 or higher on Windows Systems
AOL version
5.0 or higher
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| How
do I end a conference? |
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Just
hang up the phone to end your conference. If you are logged
into the Web, you must also click the red "Log Out"
button to log out of the Web.
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| Is
a conference and my account information
secure? |
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Yes. Your
Leader PIN secures your account. You will distribute your
Conference Code over and over again, but only your secret
Leader PIN activates a conference. Your Leader pin also enables
access to your Account Management section.
Your conferences
can be protected from intrusion by utilizing the conference
lock command.
- You
can lock and unlock a conference through the Conference
Control menu on your "Who's on the Phone"
page.
- OR,
you can press "*7" (lock)
and "#7" (unlock) on your telephone keypad.
Finally,
you can always monitor who is on the phone and who is on the
Web at all times.
- Click
on "Who's on Phone"
or "Who's on the
Web,"
- OR,
press the "Play Name" button next to each person under
"Who's on the
Phone."
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| Internet/Connectivity
Concerns |
| What
browsers are supported? |
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The
system works with the following browsers:
Internet Explorer
4.0 or higher on Windows Systems
Netscape Navigator
4.0 or higher on Windows Systems
AOL version
5.0 or higher
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| Is
the conference AOL compatible? |
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Yes,
it is compatible with AOL version
5.0 and higher.
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| Will
modem speed affect product performance? If so, what's the recommended
modem speed? |
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Yes,
your modem speed will affect the performance of conference. While it is possible to use the system
with a modem speed as slow as 28.8 Kbps, you'll get better
performance using the recommended modem speed of at least
a 33.6 Kbps.
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| Can
I connect through our company's firewall? |
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Yes.
The products and services are firewall
friendly using Port 80..
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| Can
I connect with a Macintosh computer? |
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No.
The system is not currently supported on
Macintosh systems.
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| What
are the minimum computer hardware and memory requirements? |
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You'll
need a PC with a Pentium 200 MHz processor, and at least 32
MB of RAM.
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| If
I have other applications open on my desktop, will that affect
the performance of the conference? |
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Yes.
The impact may be greater or lesser depending on your computer's
processor speed and memory size. We suggest that, for optimal
performance, you close other applications on your computer.
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| I'm
not getting all of the icons to appear on my screen. What should
I do? |
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Go
to the top of your Web browser and click on "Refresh."
Once your screen is refreshed, all the icons should appear.
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| What
monitor resolution should I use to get the best viewing? |
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Make sure
your monitor resolution is displaying 800 X 600 pixels.
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